Troubleshooting Issues

Debug before you panic. Use Google Ads' built-in debugging tool to diagnose issues.

The Preview Option: Your Troubleshooting Workflow

In your MCC Script area (Google Ads UI → Tools → Scripts), you'll see two buttons: “Run” and “Preview”.

Use Preview when:

  • First time running the script after install
  • You've changed account settings
  • Something doesn't look right in your sheets
  • You're getting errors and need to diagnose

Why Preview matters

The logs display in real-time as the script executes. You'll see exactly which accounts are processing, what data is being pulled, and where failures occur. No waiting for the script to finish, then discovering it failed on account #1 of 15.

When Things Go Wrong (And How to Get Help Fast)

Script errors happen. API limits, permission issues, configuration mismatches, Google Ads platform changes. The difference between a 5-minute fix and a 2-day troubleshooting nightmare is the quality of information you provide.

What I need to help you:

  1. Full script logs as text - Select all the log output, copy it (Cmd+C / Ctrl+C), paste into a post
  2. Not a screenshot - Screenshots of text are harder to read, can't be searched, and often cut off important details
  3. Post in the Q&A section with @mention: https://mikerhodes.circle.so/c/help/

Response time: One business day typical, often much faster. The better your logs, the faster I can diagnose and provide a fix.

The Script Logs Tell a Story

Each line in the logs shows:

  • Which account is being processed
  • What data is being retrieved
  • API response codes
  • Success or failure for each operation
  • Timestamps for performance tracking

When you send me these logs, I can see exactly where the process breaks down. Maybe it's a permission issue on account 3 of 10. Maybe the folder ID doesn't match. Maybe an API quota was hit. The logs show everything.

Pro tip

If the script runs successfully for some accounts but fails on others, copy the logs for both successful and failed runs. Comparing the two makes diagnosis much faster.

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